Coil terms of use

Part A: Terms of Use

Version 2026-10-beta2. Last updated 7 October 2026.

1. Who we are and what these terms cover

1.1 Coil is operated by [FULL LEGAL NAME OR COMPANY NAME] (ABN [ABN]) of [POSTAL ADDRESS] (we, us, Coil). You can contact us at admin@coilapp.com.au.

1.2 These terms apply to the Coil mobile app, the website at coilapp.com.au, and any related services, including alerts, maps, identification suggestions, first aid content, the handler directory and paid plans (together, the Service).

1.3 By creating an account, ticking the box to accept these terms, or using the Service, you agree to these terms and our Privacy Policy. If you don't agree, don't use the Service.

1.4 We may change these terms. If a change is material, we will tell you in the app or by email at least 14 days before it takes effect, unless the change is needed sooner for safety or legal reasons. If you keep using the Service after a change takes effect, the new terms apply. If you don't agree with a change, you can stop using the Service and delete your account at any time, and if you have a paid plan you can cancel it.

2. Critical safety notice

Please read this section carefully. It is the most important part of these terms.

2.1 Coil is not an emergency service. If someone has been bitten, or anyone is in danger, call 000 immediately. Do not use Coil to seek emergency help.

2.2 Coil never tells you a snake is safe. Treat every snake as dangerous. Never approach, touch, catch, corner, provoke or try to kill a snake. Many Australian snakes are venomous and can cause serious injury or death. Native snakes are protected by law.

2.3 Coil can't show you every snake. The Service only shows sightings that people choose to report. Snakes can be present anywhere, at any time, whether or not one has been reported nearby. The absence of a sighting, an alert or a pin does not mean an area is free of snakes.

2.4 Information on Coil may be wrong, late or incomplete. Sightings, photos, comments, species suggestions, statuses, locations and alerts come from members of the public, from automated systems including artificial intelligence, and from independent handlers. Any of them may be mistaken, out of date or missing. A snake may have moved since it was reported.

2.5 Pin colours are a rough guide only. Red means a venomous species is suspected or has been confirmed. Amber means the snake has not been identified or confirmed. Green means a verified handler has marked the sighting as cleared, for example because they removed the snake or identified a non-venomous species. A green pin does not mean the snake, or the area, is safe.

2.6 You are responsible for your own safety and for the safety of anyone in your care, including children and animals. Use your own judgement, keep your distance, and follow the advice of emergency services and wildlife authorities.

2.7 First aid content is general information only. It follows published Australian first aid guidelines, but it is not medical advice, it does not replace accredited first aid training, and it does not replace the instructions of the 000 operator, paramedics or doctors. Snakebite is a medical emergency. Always call 000.

2.8 You must not use the Service in a way that puts yourself or others at risk, for example by approaching a snake to photograph it, travelling to a reported sighting, or using the app while driving.

3. Who can use Coil

3.1 You must be at least 16 years old to create an account, post sightings or comment. If you are under 18, you must have your parent or guardian's permission, and they must agree to these terms on your behalf.

3.2 Anyone may view publicly available information on the Service without an account, but these terms still apply to that use.

3.3 You must not use the Service if you are barred from doing so under any law, or if we have previously suspended or removed your account.

4. Your account

4.1 You must give accurate information, keep your sign-in email secure and tell us promptly if you think someone else has accessed your account.

4.2 You are responsible for everything done through your account, unless it happened because of our own failure to take reasonable care.

4.3 You can delete your account at any time in the app under Account > Delete account.

5. Using the Service

5.1 Subject to these terms, we give you a personal, non-exclusive, non-transferable, revocable licence to use the app on Apple devices that you own or control, and to use the website, for your own non-commercial purposes. Verified handlers may also use the Service for their business as set out in Part B.

5.2 You must not:

copy, modify, reverse engineer, scrape, resell or commercially exploit the Service or its data, except as the law permits;
use automated tools to access the Service or collect its content;
interfere with the Service, its security or other people's use of it;
post false sightings, impersonate anyone, or misrepresent that you are a licensed handler;
use the Service to harass, stalk or locate any person, or to identify where someone lives;
use the Service for any unlawful purpose, including harming, capturing or killing protected wildlife.

6. Your content and community rules

6.1 Your content means anything you submit, including photos, sighting locations, notes, comments, feedback and profile details.

6.2 You keep ownership of your content. You give us a worldwide, royalty-free, non-exclusive licence to host, store, copy, adapt, process (including with automated and artificial intelligence systems), display and share your content to operate, improve, promote and protect the Service. This licence continues for content already shared with others or kept in backups and legal records, but we will stop displaying content you delete within a reasonable time.

6.3 You promise that your content is your own or you have permission to share it, that it is accurate to the best of your knowledge, and that posting it does not break any law or anyone's rights, including privacy and copyright.

6.4 Community rules. You must not post:

false or misleading sightings, or pins deliberately placed in the wrong spot;
images of people's faces, number plates, house numbers or other details that identify a person or their home;
abuse, harassment, hate speech, threats, sexual or graphic content;
images of snakes or other animals being killed, injured or mistreated;
advertising or spam, except verified handlers sharing how to contact them where the Service allows it;
anything that encourages people to approach, handle or harm snakes.

6.5 We have zero tolerance for objectionable content and abusive users. Anyone can report content or block another user in the app. We aim to review reports within 24 hours. We may remove or hide any content, and suspend or remove any account, if we reasonably believe it breaks these terms, puts people or wildlife at risk, or exposes us to legal risk. Content reported by several people may be hidden automatically while we review it.

6.6 We are not obliged to check content before it appears and we do not endorse any user's content. Content is the responsibility of the person who posted it.

7. Snake handlers and other users

7.1 Handlers are independent. Snake catchers and relocators listed in the Service (Handlers) are independent businesses or individuals. They are not our employees, agents, contractors or partners. We do not supervise, direct or control how, when or whether they work.

7.2 We are not part of your deal with a Handler. Any request, quote, booking, payment or service between you and a Handler is a contract between you and that Handler only. We do not set their prices, and we do not promise that a Handler will answer, attend, arrive within any time, or do the work well or safely.

7.3 What the verified tick means, and what it doesn't. A verified tick means only that, when we last checked, the Handler gave us a wildlife licence and a certificate of currency for public liability insurance that appeared genuine on their face. It is not a recommendation, endorsement or guarantee of the Handler's skill, conduct, availability, price or work. Licences and insurance can lapse, be suspended or be cancelled after we check, and we may not find out straight away. Before you engage a Handler, confirm their licence and insurance with them directly.

7.4 "Cleared" means one snake, at one moment. When a Handler marks a sighting as caught or cleared, that is the Handler's own statement about that snake at that time. It does not mean the area is free of snakes, or that it is safe to go near the place where the snake was.

7.5 Other users. Sightings, photos, species names, comments and advice from other users are their own views. They appear without being checked by us first, and we are not responsible for them.

7.6 Disputes between users. If you have a dispute with a Handler or another user, you must resolve it with them directly. We may choose to help, but we don't have to.

8. AI species suggestions

8.1 The Service uses artificial intelligence, currently supplied by a third-party provider, to suggest which species a photo may show and to set the starting colour of a pin (an AI suggestion).

8.2 An AI suggestion is a guess, not an identification. It can be wrong, including by mistaking a highly venomous snake for a harmless one. Many Australian snakes look alike, colour and pattern vary within the same species and with age, and a photo may be blurry, partial, badly lit or of the wrong animal.

8.3 An AI suggestion can never turn a pin green. Only a verified Handler can mark a snake as cleared.

8.4 Never rely on a species shown in Coil, whether it comes from AI, another user or a Handler, to decide whether a snake is dangerous, whether to go near it, or whether a bite needs treatment. Every snakebite is a medical emergency, whatever species Coil shows.

8.5 Our AI provider processes the photos you submit to produce the suggestion, as set out in our Privacy Policy.

9. Locations, maps and distances

9.1 Public pins are deliberately approximate. To protect people's privacy, we move every public pin to a spot up to about a kilometre from where the snake was reported. The snake may have been anywhere in that area, including closer to you than the pin shows.

9.2 Locations depend on device GPS, where the person reporting placed the pin, and third-party map data, all of which can be wrong. Distances, search radii and times shown in the Service are estimates.

9.3 Snakes move. A sighting shows where a snake was reported at one moment. It may have moved since, and there may be snakes where nobody has reported one. No pins does not mean no snakes.

9.4 Maps in the Service are supplied by third parties, such as Apple Maps, and we are not responsible for their accuracy.

10. Alerts and notifications

10.1 Any alert, notification or Nearby list we provide is a convenience only. It may be late, incomplete, duplicated or never delivered, for example because of your device settings, location permissions, battery saving, mobile coverage, Apple's notification service or a fault in the Service.

10.2 You must not rely on the Service to warn you about snakes. Not getting an alert does not mean there is no snake nearby.

11. Paid plans

11.1 Coil is free during the beta. We may later offer paid plans, such as Coil Plus or Coil Premium, with extra features. We will show you the price, billing period and features before you buy.

11.2 Plans bought in the iPhone app are sold and billed by Apple through your Apple Account and are also subject to Apple's terms. They renew automatically at the then-current price unless you cancel at least 24 hours before the end of the current period. You can manage or cancel a plan in your Apple Account settings. Deleting the app or your Coil account does not cancel a plan.

11.3 If we offer a free trial, any unused part of it ends when you buy a plan.

11.4 If we raise the price of a plan, you will get the notice Apple requires and can cancel before the new price applies.

11.5 Refunds for App Store purchases are handled by Apple. Nothing in these terms limits any refund or other remedy you are entitled to under the Australian Consumer Law.

11.6 A paid plan adds features. It does not change section 2. Paying for a plan does not make the Service an emergency or safety service, and it does not promise that sightings, species suggestions, locations or alerts will be complete, accurate or on time.

12. Beta testing

12.1 During the beta, including versions distributed through Apple's TestFlight, the Service is a pre-release test version. It may have bugs, errors or missing features, may lose data, and may be changed, paused or shut down without notice. Beta builds also expire.

12.2 Do not rely on the beta for anything important, and never for your safety.

12.3 If you send us feedback, ideas or suggestions, you allow us to use them freely, without payment or any obligation to you.

13. Changes, suspension and ending your use

13.1 We may change, add or remove features, or stop offering the Service or part of it. If we stop the whole Service while you have a paid plan, we will give you reasonable notice where we can.

13.2 We may suspend or close your account, or remove your content, if we reasonably believe you have broken these terms, put other people or wildlife at risk, exposed us or others to legal risk, or if the law requires it. Where it is reasonable to do so, we will tell you why. We may also close a free account for any other reason by giving you 30 days' notice.

13.3 You can stop using Coil at any time, and delete your account in the app under Account > Delete account.

13.4 Sections 2, 6.2, 7, 8, 9, 10 and 14 to 25, and any other part of these terms that by its nature should continue, keep applying after your account closes.

14. No promises about the Service

14.1 To the extent the law allows, the Service and everything in it, including sightings, species suggestions, pin colours, statuses, maps, locations, alerts, the Handler directory and the first aid information, is provided "as is" and "as available". Apart from the rights described in section 15, we make no promise, express or implied, that the Service or any information in it is accurate, complete, current, reliable, available, uninterrupted, error-free or fit for any particular purpose, including keeping you, anyone else, your animals or your property safe.

14.2 Not professional advice. Nothing in the Service is medical, first aid, veterinary, wildlife management, pest control or other professional advice. The first aid information is general information based on published Australian guidelines. It does not replace first aid training, or instructions from 000, a doctor or a vet.

14.3 You decide what to do, or not do, with information from the Service, using your own judgment and at your own risk.

15. Your rights under the Australian Consumer Law

15.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes any right, remedy, guarantee, warranty or other term that the Australian Consumer Law or any other law says cannot be excluded, restricted or changed (Non-excludable rights).

15.2 Where the law allows us to limit our liability for breach of a Non-excludable right, our liability is limited, at our choice, to supplying the services again or paying the cost of having them supplied again.

15.3 Every limit, exclusion, release and indemnity in these terms, and every use of words like "to the extent the law allows", is subject to this section 15.

16. Limits on our liability

16.1 Why these limits exist. Coil is a free or low-cost community information service about wild animals that we do not control, that nobody can predict, and that can cause serious injury or death. We can only offer the Service if we are not responsible for what snakes do, or for what people do with information in the Service. You agree the limits in sections 14 to 19 are reasonable for that reason.

16.2 What we are not liable for. To the maximum extent permitted by law, and subject to section 15, we are not liable to you, or to anyone claiming through you, whether in contract, in tort (including negligence), under statute or otherwise, for any injury, illness, disability or death (including of pets, livestock or other animals), any damage to property, or any other loss, cost or liability, that arises out of or in connection with:

(a) any snake or other wildlife, including any encounter with or bite from a snake, or any attempt to find, photograph, catch, move, kill or avoid one;
(b) any use of, reliance on, or failure to use information in the Service, including sightings, AI suggestions, species names, pin colours, statuses, locations, distances, maps, alerts and comments, or any of that information being wrong, incomplete, out of date, delayed or missing;
(c) the first aid information, or any first aid given or not given;
(d) anything a Handler or another user does or fails to do, including services a Handler provides or does not provide, their prices, delays or failure to attend;
(e) content posted by anyone other than us, or any decision we make to remove or not remove content;
(f) the Service being unavailable, interrupted, slow, insecure or affected by errors, viruses or data loss;
(g) your breach of these terms or of any law; or
(h) any event outside our reasonable control.

16.3 Indirect loss. To the maximum extent permitted by law, we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, business, opportunity, goodwill or data, however it is caused.

16.4 Overall cap. To the maximum extent permitted by law, and subject to section 15, if we are liable to you despite the rest of this section, our total liability for all claims together arising out of or in connection with the Service or these terms is limited to the greater of:

(a) the total fees you paid us for the Service in the 12 months before the event that gave rise to the first claim; and
(b) A$100.

16.5 Your own part. If your own actions, or your failure to take reasonable care for your own safety, caused or contributed to your loss (for example, by going near a snake, ignoring a warning or not calling 000), any liability we have is reduced to the extent of your contribution, which may reduce it to nothing.

16.6 Our people. To the maximum extent permitted by law, none of our directors, officers, owners, employees, contractors, moderators or volunteers is personally liable to you in connection with the Service. Each of them may rely on sections 14 to 19 as if they were a party to these terms, and we hold the benefit of those sections on trust for them.

16.7 Nothing in these terms limits our liability for our own fraud, or for anything we do deliberately to cause harm.

17. Snakes are an obvious and inherent risk

17.1 You acknowledge and accept that:

(a) snakes live throughout Australia, including in towns, suburbs, homes, yards, sheds, cars, parks, farms, bush and water, and may be present at any time of day or year, whether or not anyone has reported one;
(b) many Australian snakes are highly venomous, and a single bite can cause serious injury, permanent disability or death, including to children and pets;
(c) snakes can be hard to see and hard to identify, and can move quickly and unpredictably;
(d) going near a snake, or trying to photograph, catch, move or kill one, greatly increases the risk of a bite; and
(e) these risks cannot be removed by the Service, by a Handler or by taking care.

17.2 You agree these are obvious risks and inherent risks of being anywhere snakes may live, within the meaning of the Civil Liability Act 2002 (NSW) and the equivalent laws of other states and territories.

17.3 Warnings are voluntary. We choose to include warnings and safety information in the Service. Doing so does not mean we have taken on any duty to warn you about snakes, to keep you safe, or to tell you about every snake near you.

17.4 You accept these risks. You use the Service voluntarily and at your own risk. You agree not to take less care around snakes because of anything the Service shows or does not show.

17.5 If you share information from the Service with other people, or use it for a household, family, workplace or property, you should make sure the people involved understand section 2 and do not rely on the Service for their safety.

18. Your responsibility to us

18.1 You agree to indemnify us, and our directors, officers, employees, contractors and volunteers, against any loss, liability, claim, cost or expense, including reasonable legal costs, that we or they suffer or incur because of:

(a) your breach of these terms;
(b) your content, including any claim that it infringes someone's rights, is defamatory or is unlawful; or
(c) your unlawful or deliberately harmful conduct, including harming protected wildlife.

18.2 Your liability under this section is reduced to the extent that the loss was caused or contributed to by our own negligence, our breach of these terms or our wrongful conduct.

19. Disputes with Handlers and other users

19.1 To the maximum extent permitted by law, and subject to section 15, if you have a dispute with a Handler or another user, you release us, and our directors, officers, employees, contractors and volunteers, from all claims arising out of or connected with that dispute, except to the extent the claim arises from our own negligence or our breach of these terms.

19.2 Each limit stands on its own. Each part of sections 14 to 19 is a separate term. If any part is unenforceable, or applies only in part, the remaining parts still apply to the fullest extent the law allows.

20. Privacy

20.1 Our Privacy Policy explains how we collect, use, store and share personal information, including how we keep the exact location of your sightings private. It forms part of these terms.

20.2 We keep a record of the version of these terms you accepted, when you accepted them and the acknowledgements you gave. We may keep that record after your account is deleted, for as long as we reasonably need it to deal with any claim.

21. Complaints and disputes

21.1 If you have a complaint or a dispute with us, please contact us first at admin@coilapp.com.au and tell us what happened and what you would like us to do. We will reply within 10 business days and try in good faith to resolve it within 30 days.

21.2 If it is not resolved within 30 days, either of us may refer it to mediation with a mediator from the Resolution Institute or the Australian Disputes Centre. Each side pays its own costs and we share the mediator's fees equally, unless we agree otherwise.

21.3 Neither of us will start court proceedings about a dispute until we have tried to resolve it under this section, except to seek urgent relief.

21.4 Nothing in this section stops you from contacting NSW Fair Trading, the ACCC or another consumer regulator, or from exercising your Non-excludable rights.

22. Governing law

22.1 These terms are governed by the law of New South Wales, Australia.

22.2 You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia sitting in New South Wales.

23. Transfer of these terms

23.1 We may transfer our rights and obligations under these terms to a company we control, or to anyone who takes over the Service, by giving you notice. That includes moving the Service into a company. A transfer will not reduce your rights under these terms.

23.2 You may not transfer your rights or obligations under these terms.

24. General

24.1 Whole agreement. These terms, the Privacy Policy, the Handler Terms in Part B (if they apply to you) and any terms shown to you when you buy a paid plan are the whole agreement between you and us about the Service.

24.2 Severability. If any part of these terms is invalid, unfair or unenforceable, it is to be read down to the extent needed to make it valid. If it cannot be read down, that part is removed and the rest of these terms still applies.

24.3 No waiver. If we do not enforce a right straight away, we can still enforce it later.

24.4 Notices. We may give you notices by email to the address on your account, in the app or on our website. You can give us notices at admin@coilapp.com.au.

24.5 Events outside our control. We are not responsible for any failure or delay caused by events outside our reasonable control, including bushfire, flood, storm, power or network outages, cyber attacks, and outages or changes at Apple, our hosting, map or AI providers.

24.6 Interpretation. Headings are for convenience only. "Including" and similar words do not limit what comes before them. A reference to a law includes that law as amended or replaced.

25. Apple App Store terms

If you downloaded Coil from Apple's App Store or through TestFlight, the following also applies, and takes priority over anything else in these terms that conflicts with it:

(a) These terms are between you and us only, not with Apple Inc. (Apple). We, not Apple, are solely responsible for the app and its content.
(b) Your licence to use the app is limited to a non-transferable licence to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions, except that it may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
(c) We, not Apple, are solely responsible for providing any maintenance and support for the app. Apple has no obligation to provide any maintenance or support for it.
(d) We, not Apple, are responsible for any product warranty, whether express or implied by law, to the extent it is not effectively excluded. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs or expenses caused by any failure to conform to a warranty are our responsibility, subject to these terms.
(e) We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it, including product liability claims, claims that the app fails to conform to any legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
(f) If a third party claims that the app or your possession or use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
(g) You confirm that you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
(h) Questions, complaints or claims about the app can be sent to us at: [FULL LEGAL NAME OR COMPANY NAME], [POSTAL ADDRESS], admin@coilapp.com.au.
(i) You must comply with any applicable third-party terms when using the app, such as your mobile data provider's terms.
(j) Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept these terms, Apple will have the right, and is taken to have accepted the right, to enforce them against you as a third-party beneficiary.

Part B: Handler Terms

These Handler Terms apply, on top of Part A, when you apply to be listed as a Handler or hold a Handler listing (a Listing). If Part A and these Handler Terms conflict, these Handler Terms apply to you as a Handler. Part A applies to you as well, including sections 14 to 19.

B1. Your promises to us

B1.1 When you apply, and for as long as you hold a Listing, you promise that:

(a) you hold, and will keep current, every licence, permit and authority needed to catch, handle and relocate snakes in each state or territory where you work, for example a reptile catch and release licence under the Biodiversity Conservation Act 2016 in NSW, a damage mitigation permit under the Nature Conservation Act 1992 in Queensland, or an Authority to Control Wildlife under the Wildlife Act 1975 in Victoria;
(b) you hold public liability insurance of at least A$[10 or 20] million for each occurrence, with an insurer authorised to operate in Australia, that covers snake catching and relocation work, and you will keep it current;
(c) you hold any workers compensation insurance the law requires for your workers;
(d) you have an ABN, if the law requires you to have one;
(e) you will comply with all laws that apply to your work, including wildlife, animal welfare, work health and safety, consumer, privacy and tax laws; and
(f) everything you tell us in your application and Listing is true, complete and not misleading.

B1.2 You must give us copies of your licence and a current certificate of currency for your insurance when you apply, when either is renewed, and whenever we ask.

B1.3 You must tell us within 7 days if your licence or insurance lapses, is suspended, cancelled or restricted, or no longer covers your work, or if a regulator or court takes action against you over your work. We will pause your Listing until it is fixed.

B2. Your work and your safety

B2.1 Snake handling is dangerous and is your responsibility. You alone are responsible for the safety of you, your workers, your customers and anyone else affected by your work, and for your methods, equipment, protective gear, first aid supplies and training.

B2.2 You decide whether to attend. Nothing in the Service is an instruction, request or promise that you will attend any job. Whether you respond to a sighting, accept a job or attend is entirely your decision.

B2.3 Your statuses and comments must be accurate. You may only mark a sighting as caught or cleared if you, or someone working for you, personally dealt with that snake or confirmed it had gone. A status or comment you post is your own statement and you are responsible for it. Do not post anything that could be read as medical advice, or as a promise that an area is free of snakes.

B2.4 Your customers are your customers. Your contract, quotes, prices, invoices, refunds and complaints with each customer are between you and them. You must meet your own obligations to them, including under the Australian Consumer Law.

B2.5 What you may say about Coil. You may say you are "verified on Coil". You must not say or suggest that we employ, recommend, endorse, guarantee or insure you, or that your work is checked by us.

B2.6 Customer information. Information you receive about a person or sighting through the Service may only be used to respond to that request, and you must handle it in line with privacy laws.

B3. You are independent

B3.1 You are an independent business. Nothing in these terms makes you our employee, worker, agent, partner or joint venturer, and you have no authority to bind us or make promises for us.

B3.2 You are responsible for your own tax, superannuation, insurance and workers compensation obligations.

B4. Your responsibility to us

B4.1 You agree to indemnify us, and our directors, officers, employees, contractors and volunteers, against any loss, liability, claim, cost or expense, including reasonable legal costs, that we or they suffer or incur because of:

(a) any services you or your workers provide or fail to provide, including any injury, illness, death, or damage to property or animals;
(b) your breach of these Handler Terms, including any of your promises in B1 being untrue; or
(c) your negligent, unlawful or deliberately harmful conduct.

B4.2 Your liability under B4.1 is reduced to the extent the loss was caused or contributed to by our own negligence, our breach of these terms or our wrongful conduct.

B5. Verification and your Listing

B5.1 We may check your licence and insurance when you apply and at any later time, including with the issuer. Verification is our own check for our own purposes. It is not advice to you or anyone else, and passing it does not mean we must list you.

B5.2 We decide how Listings are shown and ordered, for example by distance or availability.

B5.3 We may refuse an application, or pause or remove a Listing straight away, if your licence or insurance cannot be confirmed or has lapsed, if we receive complaints or safety concerns about you, or if we reasonably believe you have broken these terms. We may also remove a Listing for any other reason by giving you 14 days' notice.

B6. Leads and fees

B6.1 We do not promise any number of sightings, leads, jobs or income.

B6.2 Listings are free during the beta. We may introduce fees for Listings or Handler plans later. We will give you at least 30 days' notice of any fee and its terms, and you will only be charged if you agree. If you don't agree, you can remove your Listing.

B6.3 Our total liability to you as a Handler for all claims together is limited, to the maximum extent permitted by law and subject to section 15, to the greater of the Listing fees you paid us in the 12 months before the event that gave rise to the first claim, and A$100.

Questions about these terms? Email admin@coilapp.com.au or use the contact form.